Customer’s waiting for delivery of an Ola scooter isn’t happy
Soon after Ola CEO Bhavish Aggarwal sent out a tweet providing an update on December deliveries of the company’s electric scooter, hordes of customers who still haven’t received their prized vehicles began responding ceaselessly.
In an interview, Aggarwal said Ola had dispatched all units of the S1 and S1 Pro electric scooters that have already been ordered, hinting that once the registration process is complete (he did claim the paperwork took longer than expected), owners can pick up their scooters.
The company is moving ahead with plans to open its next purchase window, but Ola scooter customers who were promised delivery by 31st December 2021 are furious that the firm has not fulfilled its promises.
As is well known, Ola Electric deferred commencement of deliveries thrice – from 25th October, 10th November, and 25th November – before finally handing over the first batch of the electric vehicle (EV) to awaiting customers on 15th December.
Based on the above screenshot, customers simply want to know the exact status of their scooters and are awaiting updates from Ola regarding it.
The multi-step online process that can be tracked through a dedicated app reveals a different story to customers who say they were duped.
There are reports that some people have received calls from Ola Electric after 7 pm today (31st December 2021) informing them that their scooter will only be available in the first week of January 2022.
Customers are being asked to pick any of the 9 other paint options for delivery to be expedited or await delivery in the second week of January 2022, due to high demand for the Liquid Silver colour.
Ola scooter customers have not found its call center to be very helpful, but its support team responds to a tweet with a request for the individual’s name, order number, and registered mobile number.
The entire thread can be seen below
Update on December deliveries: we’ve dispatched vehicles to ALL who purchased.
Some in transit, most already at delivery centres near you getting through RTO registration process. The registration process took longer than we anticipated as a fully digital process is new for all. pic.twitter.com/vYabsgF3L0
— Bhavish Aggarwal (@bhash) December 31, 2021
Not only is Ola facing disgruntled customers, but the company does not seem to be doing well when it comes to providing acceptable working conditions.
Ola and Uber scored the lowest in a recent report on labour conditions in India’s new economy, whereas Flipkart topped the list with a score of 7 out of 10.