Sony Reportedly Cancelling Xperia 1 VII Pre-Orders Without Explanation
Users across Europe lose orders—and headphone promo—without notice from Sony
Xperia 1 VII pre-orders vanish without warning
Sony is facing backlash after multiple reports emerged from customers claiming their Xperia 1 VII pre-orders were cancelled without prior notice or official explanation.
- The issue appears to affect buyers across Europe, including the Netherlands, Germany, the UK, and France.
- Many of these orders were placed during a pre-order promotion offering free Sony WH-1000XM5 headphones with purchase.
Disappointment grows as free gift window closes
Some users reported being advised to reorder, but with the promotional offer already expired, they may no longer qualify for the free headphones.
- This has led to frustration among customers, especially those who placed their orders early to secure the deal.
- The uncertainty around why cancellations are happening has only fueled more speculation.
Possible causes remain unclear
With no official statement yet from Sony, users are left to speculate whether the issue stems from:
- System glitches or inventory errors
- Unexpected demand surpassing supply
- Or even regional distribution challenges
Meanwhile, most customers still report that their devices and gifts are shipping successfully, adding further confusion about why only certain pre-orders are affected.
Sony urged to provide clarity and restore trust
The situation has left many loyal Xperia fans feeling let down.
- Users are calling on Sony to acknowledge the issue, offer transparency, and honor the headphone promotion for those affected by the cancellations.
- Without a timely response, Sony risks damaging customer trust at a time when the Xperia 1 VII was gaining renewed attention.
Sony’s silence is quickly becoming part of the story—clarification and accountability may be essential to avoid long-term reputational harm.
