Emirates has been voted ‘Best Airline Worldwide’ for the eighth consecutive time by the Business Traveller Middle East Awards 2021. The airline also took home accolades for ‘Airline with the Best First Class’, and ‘Airline with Best Economy Class’. Here’s are the parameters in which Emirates stood out, bagging the big win!
Emirates Stood Out For Customer Experience, Safety, Travel Insurance & Other Aspects
Emirates was lauded for offering a safe customer journey during the pandemic. The airline has also doubled down on its digital approach to modernise the air travel experience by fully launching and scaling up its biometric path and touchless check-in, providing further assurance and meeting the evolving expectations of customers for a safer, contactless travel experience. Emirates has over 33 biometric checkpoints and close to 50 touchless kiosks across Dubai International Airport.
In addition, the airline has also collaborated with bodies and government authorities to standardise Covid-19 related medical documentation like vaccine records and PCR test results. Emirates began trialling the IATA Travel Pass in April, and will be fully rolling it out to all flights by the end of May.
The airline has also tied up with the Dubai Health Authority for digital verification of Covid-19 related medical records, further supporting a seamless, paperless experience for customers at check-in.
Emirates Customers Can Now Avail Flexible Rebooking For Up To 36 Months
Besides, Emirates customers now plan and rebook their trips for up to 36 months. Furthermore, the airline was the first to launch a multi-risk travel insurance and COVID-19 cover. This generous cover is offered by Emirates on all tickets at no cost to customers. In addition to COVID-19 medical cover, the cover also accounts for personal accidents during travel, winter sports cover, loss of personal belongings, and trip disruptions due to unexpected air space closure, travel recommendations or advisories, and other circumstances.
As customers return to travel, Emirates is bringing them a generous and comfortable experience in Economy Class. On its latest A380, Emirates has replaced its Economy seats onboard with more ergonomically designed seats that come with full leather headrests and flexible side panels which can be adjusted vertically for optimum support, a step up from the version currently installed on Emirates’ Boeing 777 Gamechanger aircraft. Each seat features an elegant wood grain finish on tray tables, as well as a 13.3” personal screen to enjoy Emirates’ award-winning ice offering more than 4,500 channels on demand.
The Business Traveller Middle East awards are dedicated to business travel, covering all aspects of the industry from airlines, airports, hotels and loyalty programmes. The awards were presented virtually, and attended by hundreds of industry professionals from across the region. Shortlisted companies are judged by a panel of travel experts, alongside the magazine’s editorial team, in addition to feedback from readers.