TCS’ Annual Report shed some light on its tactics for remote employee management and virtual hiring.
Its headcount is presently 488,649 strong and has an 7.2% attrition rate, which is a low figure in the industry.
Employees Encouraged To Reskill Themselves
The IT services giant has a learning program called TCS Elevate through which it reskills its employees.
This initiative of reskilling employees has gone a long way towards helping TCS retain talent.
138,000 of its workers are on board the Elevate program.
Despite the pandemic and the subsequent forced work from home model, there was no stopping its hiring momentum.
Remote Hiring Uninterrupted
40,185 were hired among 368,000 college students who applied for jobs at TCS through its national qualifier test, the TCS NQT.
From this pool, 100,000 were interviewed virtually, thereby cementing the NQT’s virtual presence.
Those selected were onboarded digitally not just in India but worldwide. Its present workforce hail from 46 countries and represent 154 nationalities.
Milind Lakkad, CHRO of TCS, hailed his firm’s dedication to developing talent.
TCS Prefers Developing In-House Talent Over External Hiring
They are developing talent in order to align them with upcoming customer needs and requirements.
Open positions are being filled by those specialising in new age digital and tech skills.
Those occupying the open positions are not from external sources but are inhouse candidates who are specifically groomed.
Lakkad further said that the company places more importance on upskilling, retaining and grooming its serving employees rather than on new talent acquisition.
He cited the low attrition rate to be evidence of TCS being the industry leader when it comes to retaining talent.
Customer-Centric Approach Drives Performance And Growth
The Annual Report celebrated the firm’s market performance and growth which it attributed to a customer dedicated strategy and “organization structure, focused investments in building superior capabilities, better execution resulting in greater customer satisfaction, and steadily expanding participation in customers’ growth and transformation spends”.
Despite the pandemic forcing contractions, TCS managed to keep its head above the water by adapting to digital transactions, “business continuity and operational resilience”.
All of these factors helped boost demand for IT services, and hence, TCS’ business.