WhatsApp received 632 grievance complaints from India in June; 64 of those issues were addressed.
On Tuesday, WhatsApp, a popular global instant messaging service owned by Meta, released its monthly report for June 2022. Between June 1 and June 30, 2022, the company reportedly banned 22,10,000 bad accounts. In compliance with Rule 4(1)(d) of the Indian Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, WhatsApp releases the monthly report.
Reportedly, the steps taken by WhatsApp in response to complaints received from users in India via WhatsApp’s complaint channels and accounts taken down for breaking Indian law or WhatsApp’s terms of service using our prevention and detection procedures. The business declared in a statement.
Previously, the messaging service had blocked nearly 19 lakh accounts in the nation in May and 16 lakh accounts in April. In June, WhatsApp received 632 grievance complaints from India; 64 of those issues were addressed by the platform.
426 of the 632 grievance complaints were to appeals of bans, with the other reports falling under other categories including assistance and safety. In May 2022, according to data from the previous month, WhatsApp received 528 reports of complaints and responded to 24 of them.
WhatsApp not only addresses user concerns and takes appropriate action in response through the grievance channel, but it also makes use of tools and resources to stop harmful activity on the platform. We put a lot of emphasis on prevention since, according to the business, it is far preferable to avoid bad conduct than to discover it after harm has already been done.